Terms of Service

Last updated: August 2026

By using Omnichannel CRM you agree to use it only to communicate with people who have messaged your connected business accounts, in compliance with the Meta Platform Terms, WhatsApp Business Messaging Policy, and applicable law.

Acceptable use

• Reply to customers within the platform messaging windows; do not send unsolicited or spam messages.
• Do not use the Service to harass, deceive, or send prohibited content.
• You are responsible for the accuracy of any AI-generated replies you enable.

Billing

WhatsApp template messages are billed to you by Meta directly, per Meta's pricing. Subscription fees for the Service are billed separately.

Termination

You may disconnect channels or delete your workspace at any time. We may suspend accounts that violate these terms or platform policies.

Contact

support@example.com.